People at the Heart of Change
Connecting strategy with human experience.
Drawing on decades inside boardrooms and back offices — not textbooks — Karen Thorpe-Reid introduces The Connection Bridge™: the conditions that turn organisational intent into genuine human commitment.
Available to order
People at the Heart of Change
Connecting Strategy with Human Experience
Strategies don’t fail on paper — they fail on the factory floor, in the contact centre, at the hospital nursing station, wherever the people meant to carry them out were never truly brought along. For leaders ready to stop managing change at their people and start building it with them.
Inside the book
The chapters
Chapter 1 — Why change fails at the human level
Why strategies rarely fail on paper — and where they actually come unstuck.
Chapter 2 — The cost of managing change at people
What happens when people are treated as recipients of change rather than its authors.
Chapter 3 — Introducing The Connection Bridge™
The five conditions that turn organisational intent into genuine human commitment.
Chapter 4 — Clarity and Confidence
Making the change legible, and making people believe it can be delivered.
Chapter 5 — Capacity and Contribution
Giving people the time, tools and support to adapt — and a genuine part to play.
Chapter 6 — Continuity
Keeping what remains true visible while everything else moves.
Chapter 7 — Building it with them
From boardroom intent to everyday practice: making the bridge real.
Available to order
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The next book, The Secret Life of a Consultant, is coming soon.